General Information

Judaica World is located at 329 Kingston Avenue between President and Union Streets. We are open Sunday through Thursday from 10:00am-7:00pm, and Fridays from 10:00am-1:30pm in the winter and from 10:00am-2:30pm in the summer. We can be reached by phone at 718-604-1020 or at 1-888-2JUDAIC or 1-877-JUDAICA. You can call us if you have any questions or for assistance with your website order or to place a phone order. Our knowledgeable staff is always available to help you. Orders can also be faxed at 718-771-3449. If you call after store hours, you can leave a message and we will gladly get back to you as soon as we can. You can also contact us at judaica@judaica-world.com with any questions. We welcome comments and suggestions.

Prices

All prices listed on our website are only valid with a purchase made on our website. We may not be able to honor all web prices in our store. Prices are subject to change without notice.

Shipping

We ship all our packages via UPS. All packages are shipped with proper packaging and insurance. All shipping charges are based upon weight. Orders can be expected to be delivered between 2-8 business days (unless you request next day, 2nd day or 3 day select air shipping). Orders are shipped promptly, usually within 24 hours of receiving the order (unless an item is on backorder), besides weekends and legal holidays when there is no UPS service. In the event an item is out of stock we may wait with the shipping several days until the order can be completed. If the item is unavailable we will take the liberty of shipping the order minus that item. You will receive a confirmation of your order, when your order is processed. If you choose to have your packages shipped in a less expensive way (for ex. Priority Mail, Global Priority, Global Express with the US Post Office), we cannot assume responsibility for the package.

When ordering from out of the States our website will not calculate the shipping charge, and you will see a message - "TBD" - which means "To Be Determined." We usually use USPS Priority Mail for out-of-States shipping, as USPS' rates are more reasonable than UPS'. The charge is determined based on the weight of the package, which we insure when possible.

When ordering an item with personalization it may take up to several days extra before the order will be ready for shipping.

Returns / Exchange

We want our customers to be satisfied with our products. Our goal is to make returns hassle-free. Items may be returned to us within 30 days of purchase, postage prepaid, for exchange, store credit, or full refund. Please note that shipping charges are not refundable unless the return is due to our error. Any returned merchandise must be undamaged and unused with all original packaging. We only accept returns on videos, cassettes, CD's computer software, which is still shrink-wrapped. Videos, cassettes, CD's, computer software, or books that are defective will be exchanged for the same title only. Custom orders and personalized items cannot be returned. Returns should be sent to Judaica World, 329 Kingston Ave. Brooklyn, NY 11213. Please enclose the packing slip/invoice and a letter explaining the reason for your return. Due to the special nature of some of our products, involving issues such as hygiene and Jewish law, as well as seasonality, there are several exceptions to the general policy of accepting returns. These include 1) Shofars - we will only accept returns on shofars that are defective or cracked. All shofars are carefully inspected before shipping. 2) Mezuzahs & Tefillin - Once a Mezuzah is rolled or Teffilin opened we cannot assume responsibility for returns. 3) Lulov and Esrog Sets. Due to their perishable nature and seasonality, all sales are final. 4) All personalized items are final sale.
If you have any questions about our return policies, please feel free to contact us in any of the ways listed above.

Sales Tax

Sales Tax is charged only on orders sent within the State of NY. NY State law requires that we charge sales tax on the full amount of the order. If we ship your order within the state of NY, tax is automatically added to the total purchase price. If you are a tax-deductible organization, please call us with your tax-exempt number in advance.

Online Privacy, Security & Protection

When you shop at Judaica-World.com, you can feel confident knowing that no unauthorized party will ever be able to obtain your credit card or personal information. We guarantee that every transaction you make at Judaica-world.com will be 100% safe. The order area of our site is secure. Our server is a SSL secure server. This means that all transactions between your browser and our server are encrypted for security. All of your personal information including your name, address, and credit card information is encrypted ensuring that your information will not be seen as it travels over the Internet. We are committed to protecting your privacy. We do not sell, trade or rent your personal information to others.