Judaica World is located at 329 Kingston Avenue between President
and Union Streets. We are open Sunday through Thursday from
10:00am-7:00pm, and Fridays from 10:00am-1:30pm in the winter
and from 10:00am-2:30pm in the summer. We can be reached
by phone at 718-604-1020 or at 1-888-2JUDAIC or 1-877-JUDAICA.
You can call us if you have any questions or for assistance
with your website order or to place a phone order. Our knowledgeable
staff is always available to help you. Orders can also be
faxed at 718-771-3449. If you call after store hours, you
can leave a message and we will gladly get back to you as
soon as we can. You can also contact us at firstname.lastname@example.org
with any questions. We welcome comments and suggestions.
All prices listed on our website are only valid with a purchase
made on our website. We may not be able to honor all web prices
in our store. Prices are subject to change without notice.
We ship all our packages via UPS. All packages are shipped
with proper packaging and insurance. All shipping charges
are based upon weight. Orders can be expected to be delivered
between 2-8 business days (unless you request next day, 2nd
day or 3 day select air shipping). Orders are shipped promptly,
usually within 24 hours of receiving the order (unless an
item is on backorder), besides weekends and legal holidays
when there is no UPS service. In the event an item is out
of stock we may wait with the shipping several days until
the order can be completed. If the item is unavailable we
will take the liberty of shipping the order minus that item.
You will receive a confirmation of your order, when your order
is processed. If you choose to have your packages shipped
in a less expensive way (for ex. Priority Mail, Global Priority,
Global Express with the US Post Office), we cannot assume
responsibility for the package.
When ordering from out of the States our website will not calculate the
shipping charge, and you will see a message - "TBD" - which
means "To Be Determined." We usually use USPS Priority Mail for out-of-States shipping, as USPS' rates
are more reasonable than UPS'. The charge is determined based on the weight
of the package, which we insure when possible.
When ordering an item with personalization it may take up
to several days extra before the order will be ready
Returns / Exchange
We want our customers to be satisfied with our products. Our
goal is to make returns hassle-free. Items may be returned
to us within 30 days of purchase, postage prepaid, for exchange,
store credit, or full refund. Please note that shipping charges
are not refundable unless the return is due to our error.
Any returned merchandise must be undamaged and unused with
all original packaging. We only accept returns on videos,
cassettes, CD's computer software, which is still shrink-wrapped.
Videos, cassettes, CD's, computer software, or books that
are defective will be exchanged for the same title only. Custom
orders and personalized items cannot be returned. Returns
should be sent to Judaica World, 329 Kingston Ave. Brooklyn,
NY 11213. Please enclose the packing slip/invoice and a letter
explaining the reason for your return. Due to the special
nature of some of our products, involving issues such as hygiene
and Jewish law, as well as seasonality, there are several
exceptions to the general policy of accepting returns. These
include 1) Shofars - we will only accept returns on shofars
that are defective or cracked. All shofars are carefully inspected
before shipping. 2) Mezuzahs & Tefillin - Once a Mezuzah
is rolled or Teffilin opened we cannot assume responsibility
for returns. 3) Lulov and Esrog Sets. Due to their perishable
nature and seasonality, all sales are final. 4) All personalized
items are final sale.
If you have any questions about our return policies, please
feel free to contact us in any of the ways listed above.
Sales Tax is charged only on orders sent within the State of NY. NY State
law requires that we charge sales tax on the full amount of the order.
If we ship your order within the state of NY, tax is automatically added
to the total purchase price. If you are a tax-deductible organization,
please call us with your tax-exempt number in advance.
Online Privacy, Security & Protection
When you shop at Judaica-World.com, you can feel confident
knowing that no unauthorized party will ever be able to obtain
your credit card or personal information. We guarantee that
every transaction you make at Judaica-world.com will be 100%
safe. The order area of our site is secure. Our server is
a SSL secure server. This means that all transactions between
your browser and our server are encrypted for security. All
of your personal information including your name, address,
and credit card information is encrypted ensuring that your
information will not be seen as it travels over the Internet.
We are committed to protecting your privacy. We do not sell,
trade or rent your personal information to others.